Returns & Refunds

UK Returns

Should you not be satisfied with your purchase in any way, it's OK to change your mind. We are pleased to offer a refund on any unworn item, returned in its original packaging and original condition. The item(s) must be sent back within 30 days of receipt, using the freepost address label supplied within your order at the bottom of your invoice.
The Freepost address is:

FREEPOST PLUS RRAE-HBKL-BUBS
SOCKSHOP.CO.UK
DOVE MILL
OFF DEANE CHURCH LANE
BOLTON
BL3 4ET

Please include a note within your returned parcel detailing your Order Number, the reason for return & whether you are requesting a refund or exchange - if this note is not included it will delay the refund or exchange process.
On receipt of returned items, refund of the purchase price of the item(s) will be made to the debit/credit card used to pay for the original order. You will be advised by e-mail when the credit has been processed. This will usually be within 7 working days of receipt of the returned item(s).
Please be aware postage will only be refunded if there is an error on our part or the product is damaged or defective. If your return reduces your original order value below the £20 Freepost rate, you will be charged postage of £1.95.

If under unusual circumstances you send items to us that have been worn - please make sure you wash them before doing so as a common courtesy, health and hygiene reasons.

Click here for Dispatch & Delivery information.

Overseas Returns

Should you not be satisfied with your purchase in any way, it's OK to change your mind. We are pleased to offer a refund on any unworn item, returned in its original packaging and original condition. The item(s) must be sent back within 30 days of receipt.
Please include a note within your returned parcel detailing your Order Number, the reason for return & whether you are requesting a refund or exchange - if this note is not included it will delay the refund or exchange process.
You are advised to obtain proof of posting for your returns.
On receipt of returned items, refund of the purchase price of the item(s) will be made to the debit/credit card used to pay for the original order. You will be advised by e-mail when the credit has been processed. This will usually be within 7 working days of receipt of the returned item(s).
Please be aware postage will only be refunded if there is an error on our part or the product is damaged or defective.
If you have paid duty for the goods received and wish to return these to us you can claim a refund of the duties from your local customs authority. You will need to show them the proof of the duty paid and proof of the export posting. This needs to be checked and confirmed with your local customs authority.

All your returns should be sent to: