SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.77/5
Independent Feedback based on 3964 verified reviews.
Trusted Customer
Thursday, 19 December 2024

Delivery fast. Efficient service. Thank you

Trusted Customer
Thursday, 19 December 2024

Easy to navigate. A free item was a lovely bonus touch. Makes me think I will return to this thoughtful company.

Trusted Customer
Thursday, 19 December 2024

Terrible experience. I have not tried on the socks as they never arrived. 2 minutes after placing the order I emailed to correct the address - well within their 1 hour window. This was not actioned and my socks are now at an inaccessible address. I emailed to request a new pair and they never replied.

Trusted Customer
Thursday, 19 December 2024

Very quick with no “Christmas delays”. They look like they will keep his feet very warm. X

Trusted Customer
Thursday, 19 December 2024

Easy to order online and arrived promptly.

Trusted Customer
Thursday, 19 December 2024

Awful as described in previous comment.

Pam Muggridge
Wednesday, 18 December 2024

Very speedy delivery. Well packaged and well informed.

Trusted Customer
Wednesday, 18 December 2024

Excellent service as always from Sockshop. Easy ordering and fast delivery. Very happy and will be shopping at Sockshop again soon.

Trusted Customer
Tuesday, 17 December 2024

Bad, I did not receive my order. I purchased online over 2 weeks ago , not mentioning the fact that I paied a significantly and surprisingly high cost for the delivery to my home. The trucking was showing after 2 weeks that it will be available soon to collect somewhere. For a reason I bought online, as due to disability I can not leave my house. Regardless the trucking anyway is not updated not even showing the collection point. I also paied some tax online to the delivery company, almost 50 pounds, beside paying a high cost for the delivery, and obviously I bought not only one item, the purchase itself was also a significant amount. Overall I am very angry right now because where is my purchase or money? Lost, and noone is sorting it out.

Rebecca , Sockshop 18 December 2024 09:18
Hello, We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We understand how important it is for your delivery to arrive as expected, especially given your situation. To resolve this matter promptly, we kindly ask that you reach out to our customer support chat team so we can assist you directly. They will investigate the issue with your delivery, provide an update, and work on a solution for you: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Thank you for bringing this to our attention. Please know that we are committed to addressing this and ensuring you receive your purchase or a satisfactory resolution. Apologies, SOCKSHOP
Trusted Customer
Tuesday, 17 December 2024

They arrived quickly

Kevin
Wednesday, 18 December 2024

It was quick and efficient.

Jackie Gill
Wednesday, 18 December 2024

I received my socks quickly, and they were well packaged. I didn't need customer service per se.

Trusted Customer
Wednesday, 18 December 2024

Excellent Very quick service thank You

Sheng
Tuesday, 17 December 2024

Good service. Delivered on time.

Guy M
Tuesday, 17 December 2024

Very good service. Easy to order, quick delivery, comfy product.

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